At Cheap Vault Of Soles Store, we want you to be completely satisfied with your purchase of our stylish sneakers, loafers, or performance footwear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Original Proof: Include your original receipt or order confirmation

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Flip Flops
  • Outdoor Sandals
  • Any worn or damaged items

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the subject line “Return Request – [Your Order Number]” and include the following information:

Subject: Return Request – #12345 Dear Cheap Vault Of Soles Team, I would like to request a return/exchange for my recent order (#12345). Below are the details: – Item Name: [Product Name] – Size: [Size] – Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, etc.] – Preferred Resolution: [Refund or Exchange for Size _____] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return mailing label (if applicable)

Step 3: Package and Ship

Securely package your return using the original packaging if possible. Include all original contents (shoe box, dust bags, tags). Ship to:

Cheap Vault Of Soles Store
Returns Department
3569 Tator Patch Road
Chicago, US 60606

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

  • Processing Time: 5-7 business days after we receive and approve your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take additional time to appear in your account depending on your bank’s processing times.

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Follow the same return process above and specify your exchange preference in your return request.

  • Exchanges ship free of charge
  • Processing time is 7-10 business days after we receive your return

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

Questions?

Our customer service team is available Monday-Friday, 9AM-5PM CST to assist with any return or exchange inquiries. Reach us at [email protected].

We appreciate your business and strive to make every step of your shopping experience with us as smooth as our premium leather loafers!

The Cheap Vault Of Soles Team